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£8.50 an hour
Contract

Post Title: NCS Advisor

Hours: Zero Hours

Geographical Area

Base: Wetherby

Cover: Area Specific to be allocated as required

Salary Band

£8.50 per hour

Term

N/A

Purpose

The post holder will drive recruitment of young people onto the NCS programme via inbound, outbound and live chat channels.

The post holder will be responsible for the accurate administration on medical forms.

The post holder will carry out a number of administration tasks as and when required.

The post holder will participate in recruitment events and keep warm events in schools and other venues throughout North Yorkshire and East Riding of Yorkshire.

The post holder will contribute to the recruitment of seasonal staff.

The post holder will need energy, enthusiasm, flexibility and a creative approach to the role.

Reporting to

Contact Centre Team Leader

Responsible for

No direct reports

Liaising with

Flying Future Senior Management

Head of Recruitment, Sales and Compliance

Contact Centre Team Leader

Marketing Manager

All Flying Futures’ programme leads

Local delivery partners and clients

Other

There will be an element of traveling involved in the role. The role will involve out of office hours work with flexible shifts operating between 8am and 9pm.

Core Duties

Delivery Responsibilities

  • Drive sales through inbound calls and live chats with young people and their parents and guardians
  • Deliver an excellent customer service, answering queries and questions and dealing with complaints in order to facilitate the recruitment of young people on to the programme
  • Deal with Inbound calls and live chats’ simultaneously.
  • Exceed challenging KPI’s on a daily basis
  • Ensure accuracy at all times
  • Ensure data is inputted on to the CRM system in a timely and accurate manner
  • Speak to young people and their parents and guardians on outbound basis where work volumes dictate this is necessary
  • Produce accurate work using the CRM system

Monitoring & Performance

Initial 6 month probationary review

Annual Appraisal Review process (including the establishment of KPIs) which include regular 1:1, programme meetings

Line Management

Contact Centre Team Leader

Essential

Excellent listening skills and ability to understand customer needs

Assertiveness, resilience and confidence to achieve desired results

Motivated to work towards targets and ability to analyse success and failure

Excellent time management skills

Good communication skills

Perseverance to prompt and assist young people to successfully apply for graduate place post programme

Able to work collaboratively with people on projects across various departments and locations

Working to reporting targets.

Behaviours

Adaptable and uses initiative to change style quickly in different situations

Strives for continuous improvement by seeking and sharing feedback appropriately and respectfully

Learns from their mistakes and always commits to performing at their best

Persistent and resilient, yet calm under pressure

Can-do attitude with an enthusiastic and persuasive personality

Warm, humble and approachable personality

A strong team ethic

Desirable

Good knowledge of local area

Previous Contact Centre experience

Ability to bring the programme to life and present confidently and persuasively to groups of any size

Full driving license

Job Type: Contract

Salary: £8.50 /hour

Experience:

  • contact centre: 1 year (Preferred)

Education:

  • A-Level or equivalent (Preferred)

Location:

  • Wetherby (Preferred)

Licence:

  • Driving License (Preferred)

Please apply with C.V. and cover letter to Katie.Mcclymont@flyingfutures.org

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